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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Patti Dewasthali

February 5, 2026

5  out of  5
rating by Patti Dewasthali
"I’ve been with Melissa Ludwig’s State Farm Agency for many years. I’ve also referred other people to her business. All of us are happy campers! Recently, I needed some information and Melissa. O. , an employee is the business was very helpful and informative with me. I highly recommend Melissa Ludwig’s State Farm Agency. I am a resident of PA. I’ve been fully satisfied with how any claims were settled."
We responded:
"Thank you so much for the 5-star rating, Patti! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Tik H

February 2, 2026

5  out of  5
rating by Tik H
"Joy D. Lancaster is truly a Gem! The best agent to speak with. Thank you for the years with working with me!!"
We responded:
"Tik, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Melissa Ludwig’s Team—we are always here to help!"
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Jennifer M

January 30, 2026

5  out of  5
rating by Jennifer M
"I want to thank Melissa O. for helping me out on anything and everything I've ever needed on my policy - whether it be just a question or adjusting coverage. She is so knowledgeable and I don't know where I'd be without her guidance. She is the epitome of good customer service and does it while making you laugh and feel better! Thank you so much Melissa O.!"
We responded:
"Thanks so much for the fantastic rating, Jennifer! We are so glad you had a positive experience with us here on State Farm Agent Melissa Ludwig’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Robin Mcintyre

January 15, 2026

5  out of  5
rating by Robin Mcintyre
"Melissa was always so friendly, helpful, n Cust.Srvc.Friendly! She is an Assett!"
We responded:
"Robin, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Melissa Ludwig’s Team here in our Hockessin office. "
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Kelly Suppe

January 14, 2026

5  out of  5
rating by Kelly Suppe
"Melissa is incredibly helpful and always takes the time to answer all of my questions. She truly goes above and beyond to find us the best possible rates and lower our overall costs. It’s clear she has our best interests in mind, and I really appreciate her responsiveness and dedication. Highly recommend!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Melissa Ludwig’s Team. "
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Becky Qiu

September 16, 2025

5  out of  5
rating by Becky Qiu
"I really like the staffs in this office especially Saundra Green, for the quick service and very professional suggestions she provided."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Thamer Sudani

August 20, 2025

5  out of  5
rating by Thamer Sudani
"I always have a wonderful experience working with Saundra. She is very professional, kind, and patient in explaining everything clearly. She went out of her way to make sure my issues were resolved quickly. Her communication was excellent, and she followed up promptly with helpful details. I really appreciate her dedication and highly recommend her to anyone looking for great customer service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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G. Lee

January 30, 2025

5  out of  5
rating by G. Lee
"My car was broken into very early Monday morning 1/27) and I contacted Melissa L. (State Farm) the same day. Glad she is my agent, she kept me calm and reassured me that she would help me through the claims process. She emailed and called me several times to see how it was going and if I needed anything else. Melissa and her staff even stepped in to help me find a car rental (for a small car) which was very time consuming! Thank you Melissa L. and staff at State Farm!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Lynnie Comeger

January 22, 2025

4  out of  5
rating by Lynnie Comeger
"Saundra is very knowledgeable and hands on. She answers my many questions with a smile! She is definitely an asset to hercompany....A real GEM! 😊"
We responded:
"Thank you for your review! We appreciate your feedback and are glad to know that you had a positive experience with our State Farm team. We’re here to help!"
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rosanne nicole

October 23, 2024

5  out of  5
rating by rosanne nicole
"I can’t say enough about how fabulous they are! from the beginning quote to the claim if necessary - they make everything effortless. & it’s every person I have dealt with there. everyone makes you know they truly care about you & your insurance needs - home, car & business - & it shows! thank you for many years of outstanding service!!!"
We responded:
"Thank you Rosanne! This is exactly what my office stives to do! We truly appreciate your kind words. And we are always happy to help :-)"
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Yiqun Wang

September 20, 2024

5  out of  5
rating by Yiqun Wang
"Melissa O is extremely knowledgeable and helpful. She was able to identify areas where we could potentially save money on our premiums without sacrificing coverage. Highly recommend this Agency."
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Kat Roca

November 1, 2023

5  out of  5
rating by Kat Roca
"Ally at state farm fire above and beyond ! She is always pleasant to talk to and always there with help and information !! Kathleen roca"
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Lorraine Dobies

March 19, 2023

5  out of  5
rating by Lorraine Dobies
"Exceptional Customer Service! Thank you Joy Lancaster for all you do!!!! ❤️"
We responded:
"Thank you so much Lorraine! I am blessed to have such a wonderful team member!"
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J. Seramone

July 9, 2022

5  out of  5
rating by J. Seramone
"Saundra is a gift from God. Very pleasant experience!"
We responded:
"Thank you for your kind words, it truly means a lot!"
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Patricia Carter

April 13, 2022

5  out of  5
rating by Patricia Carter
"Friendly and GREAT CUSTOMER SERVICE!"
We responded:
"Thank you so much Patricia! We appreciate the feedback!"
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S K

March 25, 2022

5  out of  5
rating by S K
"Great customer experience from onboarding to assistance or questions. Very professional - prompt responses to queries and questions via text or email or phone. Highly recommend."
We responded:
"We take pride in every customer interaction and aim to do our best! Thank you for your review."
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Simone Whitaker

December 22, 2021

5  out of  5
rating by Simone Whitaker
"Very attentive and professional!"
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Theresa Constantini

November 2, 2021

5  out of  5
rating by Theresa Constantini
"They take care of things right away. Very professional and always there when I need them. The people are fantastic"
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Alice Lang

August 23, 2021

5  out of  5
rating by Alice Lang
"I really like the State Farm office I deal with & I really like Joy & Saundra Green they are the best & Saundra Green knows her stuff when it comes to insurance when I call she helps me a lot thank you Saundra & Joy"
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Cynthia Huffman

July 22, 2021

5  out of  5
rating by Cynthia Huffman
"I have had excellent experiences with this agent, particularly with Saundra Green in the office. She is quick to respond, informative, easy to work with, and thorough. I really could not ask for anything else! I did switch one year to get a cheaper auto policy somewhere, and I switched back as soon as I could. I'm SO glad I did."
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Sylvia Burgos

February 3, 2021

5  out of  5
rating by Sylvia Burgos
"Sandra is the best great customer service."
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Shawnae Phifer

November 1, 2020

5  out of  5
rating by Shawnae Phifer
"This insurance office is very professional, and has a legitimate concern for everyone own personal situation, they have been more than willing to assist me with some very difficult times with my insurance needs and I would recommend there office in a heart beat."
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Tara L

May 12, 2020

3  out of  5
rating by Tara L
"Good prices great service 🐝"
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Jennifer Cellinesi

January 7, 2020

5  out of  5
rating by Jennifer Cellinesi
"Melissa was recommended to us when we moved to DE by a neighbor. She got us set up with our homeowners and auto coverage at rates that were less then other companies and trust me, I'm a shopper for a deal. Melissa has been wonderful to work with whenever we have had to file a claim, add coverage, ask questions, etc. She is friendly, very patient and detailed whenever we have had a question about our coverage's. Melissa is also very quick to reply to emails or voicemails. We couldn’t be happier with our agent and choice to use StateFarm."
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Steven Szaroleta

October 8, 2019

5  out of  5
rating by Steven Szaroleta
"Melissa Ludwig is a terrific insurance agent. She and her staff are attentive to the specific needs of each customer, and they are proactive in their approach to identifying and applying discounts to each policy. I would highly recommend this insurance office."