Melissa Ludwig

Joy has been part of Melissa’s team since 2014. Prior to May of 2014, she worked in the State Farm Corporate arena for 38 years in several positions throughout the years: a policy typist, a group insurance benefits representative, claims processor, and an administrative assistant.

Joy is married, has two adult children, and five grandchildren. She loves spending time with her grandchildren with special weekend sleepovers and loves cooking for her family.

At the office, she strives to provide impeccable customer service with every customer she comes in contact with. When she reaches out to them for whatever reason, it’s important they know we care about their current issue---good or not so good--- and we are here to help resolve and work through it with hopefully a positive and favorable outcome. Joy is a firm believer that good communication and building trust on a daily basis are essential in maintaining good relationships with every customer.

Saundra has been part of Melissa’s team since 2012 and with State Farm for over 25 years. She enjoys assisting our customers in determining the appropriate options for their insurance needs from auto and homeowners to life insurance. She has a passion for commercial and business insurance for the small business owner and looks forward to helping them navigate their own insurance needs. Saundra continually looks to increase her knowledge of the changing insurance environment in order to help in servicing our customers.

Allison has been with Melissa's team since 2021 and a life long resident of Hockessin. She loves spending time with her family and wide variety of pets. Allison also loves helping customers with billing, policy, and discount questions- helping them understand the full financial picture of their policy. Allison is a relationship builder- always going above and beyond for our customers, and always happy to do so. Allison is energetic and enjoys welcoming new customers to our office- making them feel a part of our office family.

Caroline has been part of Melissa’s team since 2017. She brings with her over 25 years of experience in all aspects of the insurance arena. She enjoys working at Melissa’s office as it gives her the opportunity to develop positive relationships with customers . She believes it’s important to know where your dollars go, so her favorite part of the job is when she can take time to help people understand what they are purchasing, which enables them to make educated decisions about their policies.